Foire Aux Questions

Les passagers doivent être âgés d’au moins 18 ans pour toutes les visites. Les passagers qui pédalent devraient idéalement mesurer au moins 5′ pour atteindre confortablement les pédales. Les passagers plus petits sont toujours les bienvenus mais sont encouragés à prendre un siège sans pédale ou la banquette arrière.

Notre capacité de transport est de 16 personnes par vélo. Il y a 12 sièges de pédalage, plus deux sièges sur les essieux arrière qui ne pédalent pas. La banquette à l’arrière accueille 2-3 personnes.

Non, malheureusement, vous ne pouvez pas boire à bord. Mais pas de soucis, nous nous arrêtons dans des brasseries ou des bars en cours de route et nous vous assurons d’avoir suffisamment de temps pour prendre un verre !

For Cancellations more than 14 days prior to the tour date: Full refund For Cancellations less than 14 days prior to the tour date: Rain check provided, valid until the end of the season. For Cancellations less than 7 days prior to the tour date: No refund or rain check available. If the tour is canceled by Urban Pedal Tours we will provide a full refund or honor a booking for a future date.

All of our tours require a minimum of 8 participants to run. If we don’t meet the minimum we reserve the right to cancel or reschedule the tour.

With the weather in Alberta, you never know what you are going to get, but we ride rain or shine! If there is a severe weather warning, the guide will determine if it’s safe to continue. If there is snow on the ground, we do not ride and the tour will be cancelled. If the guide cancels your tour for snow or any other reason, you will be given the option to re-book or request a full refund.

Absolutely!! Pick from our playlists, or connect to our on-board Bluetooth stereo system, and lead the pack with your favorite beats!

Your safety is our primary concern. Our bikes are equipped with high back seats, handle bars, and hydraulic brakes to keep you comfortable and safe. We typically travel at an easy 10 km/h pace. You do not HAVE to wear a helmet, but if you would like to wear one, feel free to bring one along! Urban Pedal Tours will not provide any helmets.

– Dress for the weather! If you bring a jacket or sweater, you can store it in our cubby on the bike if you get too hot. – We definitely recommend wearing shoes. DO NOT wear flip flops, open-toed sandals, or high heels. – Pants or shorts are a better bet than a dress or skirt.